citta collective is a small independent business. Our retreats are exclusive and planned with lots of heart and effort to create a special experience for everyone joining. We secure accommodation, chefs and collaborations long in advance through non-recoverable payments and need to cover third-parties in case of cancellations.

Please make sure that you have read our Booking Terms before booking. By making a booking or purchasing any citta collective product, you agree to these Booking Terms and our Privacy Policy.

RESERVATION - DEPOSIT & BOOKING FORM

To secure a booking we require a filled in and signed BOOKING FORM and a NON-REFUNDABLE deposit of $500 per person for a retreat and $50 for a day retreat. Once we have proof of payment, this deposit will be counted as credit towards the full retreat price or day retreat price. A reservation is secured once you receive an email confirmation with booking details from citta collective (this may take up to 3 business days).

An enquiry, or a submitted Booking Form alone will not be treated as a confirmed reservation.

For all Double Room bookings were require a Booking Form of each person attending and either a deposit paid separately or together ($500 per person).

FULL PAYMENT

The balance must be paid 30 DAYS BEFORE THE RETREAT. If we don't receive any proof of full payment 30 days prior to the start date of the retreat, we may withdraw your spot and offer it to another participant. If a booking takes place within 30 days prior to the retreat we require full payment at the time of making the reservation to secure the booking.

CANCELLATION BY YOU

A cancellation can be made at any time, provided it is made by the person that submitted the booking and is notified to us in writing. Cancellation will take effect the day such notification is received by us. Refunds are dependent on the duration of time between the date of cancellation and the start date of the retreat.

~ cancellation more than 90 days prior: full amount refunded (less deposit)

~ cancellation within 90 days: 50% of full amount refunded (less deposit)

~ cancellation within 45 days: no refund

Unfortunately, there are NO refunds available during the retreat process, nor partial refunds for unused portions of the retreat, for any reason including, but not limited to: weather, natural disaster, acts of terrorism, flight delays or cancellation, strikes, health conditions, medical, personal, family, work emergencies, change of mind.

Refunds and returned payments are normally settled within 10 working days of the date of cancellation.

CANCELLATION BY US

We reserve the right in any circumstances to cancel a retreat, in which case we will offer a FULL refund of all funds paid within 20 working days. Our retreats require a minimum number of bookings by 30 days before the start date. If this minimum number is not reached by that date we may cancel the retreat and refund you. We suggest you confirm with us that the retreat has reached minimum bookings before purchasing your airline tickets, if required. Flights and/or additional accommodation costs and/or general travel expenses will NOT be reimbursed if we cancel the retreat.

TRAVEL SECURITY

All travel arrangements are your responsibility and purchased at your own cost. We will not be held liable for any consequences arising from delays or cancellations by any of the companies you have made arrangements with, or for any irregularities in your documentation required for travel. If you arrive earlier than the first day of the retreat you are responsible for your accommodation and transfers. A valid Passport is required if you are leaving your home country to attend the retreat. We strongly advise you to check your local embassy and/or your destination’s official government websites for the travel restrictions in the area you plan to visit prior to booking. We also advise you to check the rules for re-entering your country.

INSURANCE & LIABILITY

Travel insurance is NOT included in the price of the retreat and is highly recommended for ultimate protection. Your life and travel insurance should cover the activity of this retreat as well as injuries, accidents, unexpected cancellation, sickness, losses, and all the usual risks and damage on the premises or to any other participant. All activities are undertaken at your own risk. We cannot be held responsible for any loss or damage of personal property, or accidents and injuries within or outside the premises. We will not be liable for any medical or psychiatric conditions which may develop during or subsequent to the retreat.

HEALTH

Please be sure to advise us of any health conditions in your Booking Agreement. If you experience any injury or discomfort during any activity during the retreat, then you must stop immediately and consult us. If you do not advise us of your health conditions, we reserve the right to cancel your booking.

AMENDMENTS

Occasionally, changes may need to be made (e.g. teachers, class times or other arrangements), which we reserve the right to do at any time.

CODE OF CONDUCT

Our retreats and events are inclusive of all people regardless of gender, gender identity and expression, sexual orientation, disability, physical appearance, body size, race, ethnicity, religion, beliefs. (We only ask for a minimum age of 18 years.) We ask you to be considerate, respectful and kind in your actions and communications. If it is reported that you have verbally or physically made anyone feel uncomfortable, we will consider the report and reserve the right to request that you leave the premises of the retreat and to refuse your re-booking at any time. Drugs, smoking and abuse of alcohol is prohibited and we reserve the right to cancel your retreat stay immediately.

PHONE USE, CONTENT, SOCIAL MEDIA AND COMMERCE

The retreat experience is designed to give you an opportunity to take a break from devices and work commitments. We suggest that you carry responsibility for this break, and create your own arrangements to make this the most valuable experience for yourself. Unless there is an arrangement with citta collective, phones are not permitted for retreat guests during classes/workshops and any content creation with a commercial background is not permitted. Please respect the privacy of other guests and do not photograph or record videos of other guests unless they have given consent. Phone calls are not allowed in shared common spaces; please go to a remote area where you are sure not to disturb anyone. Thank you.

ISSUES OF ANY NATURE

If any problems arise during your retreat, please inform us immediately and we will endeavour to find a solution if possible. Please note that we cannot guarantee the gender ratio of guests in any group, and we cannot be responsible for the individual behaviour of any group member or other guest, but will ensure that we act within our values and Code Of Conduct to create a safe and enjoyable retreat experience.

We reserve the right to make changes to this policy. Any changes will be posted.

If you have any questions, concerns or comments about our Booking Terms you may contact us at hello@cittacollective.com